December Newsletter 2017

Posted by on Dec 5, 2017 in Newsletter | 0 comments

A Sense of Hospitality

I think I am getting old and may have lost my bearings. I have realized that what I once considered commonplace or a given-giving that little extra something-has been lost, or I have become blind to it. I am not talking about customer service. Customer service is where you go when you want to complain. That term has become the dumping grounds for paid employees to listen to problems of dissatisfied customers. Do you think that the people on the other end of the phone enjoy being complained to all day long? I want to go back to the way things were. If you have good hospitality and passion about your craft, you shouldn’t need to hear complaints.

First and foremost, hospitality is not a given, nor is it free. It is the only cost of truly doing business in the world of food, drink and at the places where you rest your head for the evening. As a cook, my internal “DNA” cannot think about not doing some extra at every occasion. I want to give my guests that one little extra something on the plate or in the glass. There are many ways of offering something unexpected. The problem has become that our business thinking gets in the way and we blindly follow the pennies versus understanding the unreconciled value of our craft. Consumers want value for the dollar spent. Prices keep going up but we get less. What ever happened to putting the value of hospitality first?

December Newsletter

Leave a Reply